Spinando Terms and Conditions

Welcome to Spinando Online Casino. These Terms and Conditions govern your use of our website and services, and by creating an account with us, you agree to be bound by them in full. We encourage you to read this document carefully before you register, deposit, or play at Spinando. If you do not agree with any part of these terms, you must not use our services.

About Our Operator

Spinando is owned and operated by Metlait SRL, a company registered in Costa Rica (registration number 3-102-911867, located at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801). We operate under a license granted by the Tobique Gaming Commission, E-gaming license No. 0000064. This license permits us to offer real-money gaming services to eligible players in our target markets, including Australia, New Zealand, Canada, Ireland, Germany, Norway, Finland, Italy, and Arabic-speaking countries.

Eligibility and Account Registration

To use Spinando casino, you must be at least 18 years old, or the legal age of gambling in your jurisdiction, whichever is higher. When you complete the Spinando register process, you confirm that all information you provide is accurate, current, and complete. We reserve the right to request additional verification documents at any time, and we may suspend your account until such verification is satisfactorily completed.

• You may hold only one active account with us at any given time
• We require you to keep your Spinando login credentials confidential
• You agree to notify us immediately if you suspect unauthorized access to your account
• We do not permit the use of our services by residents of restricted jurisdictions

Restricted Territories

We do not accept players from a number of countries, including but not limited to the United States of America, United Kingdom, Spain, France and its overseas territories, Netherlands, Israel, Lithuania, Curaçao, Belgium, and numerous other listed jurisdictions. It is your responsibility to confirm that online gambling is legal where you reside before you attempt a Spinando deposit or spinando withdrawal.

Deposits and Withdrawals

We support a wide range of payment methods for your Spinando deposit and spinando withdrawal needs, including Visa, Mastercard, Interac, Skrill, Neteller, MiFinity, MuchBetter, Rapid Transfer, Paysafecard, Neosurf, Flexepin, CashtoCode, and cryptocurrencies such as BTC, ETH, BNB, LTC, DOGE, BCH, and USDT. Our minimum deposit starts at €10 via Flexepin, with €20 required for most other methods, and 30 CAD for Interac.

We require each deposit to be wagered three times before you may request a withdrawal. Withdrawal limits at Spinando are set at €4,000 per day, €16,000 per rolling 7 days, and €50,000 per rolling 30 days (or the equivalent in USD, CAD, AUD, or NZD). Progressive jackpot winnings are paid in full and are not subject to these limits. Processing may take up to 72 hours after our approval, and we require full KYC verification before we process your first withdrawal.

• Crypto and e-wallet withdrawals: processed instantly once approved
• Interac e-Transfer: 1-3 banking days
• Bank transfers and card withdrawals: 1-5 banking days

Bonuses and Promotions

We offer a generous Spinando bonus package to new players: 275% up to €1,750 plus 150 free spins spread across your first three deposits. Your first deposit bonus is 100% up to €500 plus 150 free spins (code DISCOVER), delivered as 15 free spins per day over 10 days. Your second deposit unlocks 100% up to €500 (code EXPLORE), and your third deposit grants 75% up to €750 (code PURSUIT). We also provide an alternative crypto deposit bonus of 200% up to €1,000 (code CRYPTO) for players who prefer digital currencies.

Every Spinando bonus code requires a minimum deposit of €20 (or the equivalent of 25 AUD/NZD/CAD), and carries a 40x wagering requirement on both the bonus amount and any free spin winnings. While a bonus is active, your maximum bet is capped at €5 (or 8 AUD/NZD). Slots contribute 100% toward wagering, while table games, video poker, roulette, poker, and crash games contribute only 5%. Please note that our welcome offers are not available to players from Croatia, Serbia, Finland, or Sweden.

In addition to our welcome package, we run a Weekly Reload promotion (code QUEST) offering free spins across three tiers based on your deposit amount, as well as Drops & Wins by Pragmatic Play with a €2,000,000 prize pool, tournaments, prize drops, and missions. We cap the maximum winnings from non-welcome bonuses at €10,000, and any no-deposit free spins we provide carry a 50x wagering requirement with a maximum cashout of €50 (or 75 AUD/NZD).

VIP and Loyalty Program

We automatically enroll you in our VIP Club after your first deposit. You earn 1 comp point (CP) for every €5 wagered on slots using real money, and 300 CP converts to €1 with a 5x wagering requirement. Our 50-level structure rewards you with free spins at lower levels, cash bonuses as you progress, and substantial rewards of up to €100,000 at the highest tiers. All level rewards and VIP bonuses carry a 10x wagering requirement and apply to slots only.

Game Fairness and Providers

We partner with over 164 reputable game providers, including Pragmatic Play, Evolution, NetEnt, Play'n GO equivalents such as PG Soft, Hacksaw Gaming, and many others, to bring you a library of more than 14,000 titles. Our selection includes spinando slots, live casino games, jackpot titles, table games, and fast-play options. All games available through Spinando are tested for fairness, and our live casino games, including blackjack, roulette, baccarat, poker, Dragon Tiger, Teen Patti, and Punto Banco, are streamed from certified studios.

Responsible Gambling

We are committed to promoting responsible gambling practices across our platform. We provide tools that allow you to set deposit limits, session reminders, and self-exclusion periods. If you feel your gambling behavior is becoming problematic, we encourage you to reach out to our support team or to a professional organization for assistance.

Account Suspension and Termination

We reserve the right to suspend or close your account if we detect fraudulent activity, breach of these terms, use of prohibited software, or any attempt to exploit bonuses through bonus abuse or collusion. In such cases, we may withhold winnings obtained through improper means. We also reserve the right to amend these Terms and Conditions at any time, and we will notify you of material changes through our website or via email.

Customer Support

Our support team is available 24/7 through live chat, email at support@spinando.com, and our contact form. We offer assistance in English, German, French, Italian, Finnish, Norwegian, and Arabic. Whether you have questions about a Spinando app download, a pending spinando withdrawal, or details about a promotion, our team is ready to help.

Governing Law

These Terms and Conditions are governed by the laws applicable under our Tobique Gaming Commission license. Any disputes arising from your use of our services will be handled in accordance with our licensing framework and dispute resolution procedures outlined on our website.